There is one clear fact in the telecommunications industry: analog-based communications are rapidly becoming obsolete. Taking its place is Voice over Internet Protocol (VoIP), which merges both voice and data, seamlessly delivering these communications via the Internet.
As VoIP has evolved into a multi-million dollar business over the last decade, so has the technology surrounding this telecommunications medium. Traditional telephone systems use copper-wire technology, handling a mere one telephone call at a time. VoIP, however, uses the mainstream Internet connection to place calls. With no limits on call capacity, provided the bandwidth connection is able to support it, VoIP can be used anywhere an Internet connection is available.
How does a company know when to ditch traditional telephone service, take the plunge into VoIP and start saving money? The following points will help guide businesses:
- What do employees like and dislike about current telecommunications systems? Does it provide the necessary features they would like, such as voicemail, auto attendants, call queues, etc.?
- Does the physical location provide power over the Ethernet? If not, a company may want to consider PoE injectors that are AC powered.
- If a business has numerous locations, do receptionists have the ability to transfer to different telephone numbers?
- Does the company have remote or satellite offices? Teleworkers can greatly benefit from VoIP systems, as they can receive voice and data calls wherever an Internet connection is available.
- Understand the differences between a hosted PBX and privately owned PBX system. For medium to large-size businesses, privately owned systems require less capital in the end, but may not make financial sense for a small business.
- Hosted PBX, also known as Cloud PBX, is a good alternative for companies that are small to medium in size and have multiple locations. Hosted systems allow for flat rates per user, making budgeting expenses simple.
- When considering a VoIP service provider, consider call quality, price, network infrastructure, ownership, installation processes, package options and equipment requirements. The professionals at Jive are available all hours and will readily assist companies in answering their questions and concerns.
The majority of companies have switched to VoIP, helping them save millions of dollars annually. These systems are scalable and resilient, meeting the needs of employees and network applications.